Material returns and transit damage policy

Receipt notation

Photographic proof

Credit resolution

Note any crate damage or missing bundles directly on the bill of lading before signing off the freight drop.

Capture clear images of damaged pallets or unboxed material before moving stock from the staging zone.

Submit order numbers and documentation to dispatch for immediate replacement dispatch or account credit.

Submit BOL photos and order numbers to dispatch

Our logistics team verifies documentation within two hours of receipt.